Recent Why SERVPRO Posts

Restore Your Carpet Back With These Tips

10/7/2021 (Permalink)

Carpet Cleaning Give us a call at 757-479-4447

Vacuum often
To protect your carpet, vacuum entrance areas and high-traffic areas twice a week and the rest of the carpeting at least weekly. Oily soils attract oily soils, and frequent vacuuming will reduce soil buildup.

Start with a clean bag or filter
A dirty bag, dirt cup or filter can cut a vacuum’s suction power in half. The main reason bagless vacuums stop working is that the filters aren’t changed often enough. Replace or wash (if possible) the filters on bagless vacuums every three months. Replace vacuum bags when they’re three-quarters full.

Vacuum at the right speed
Vacuum slowly enough to get out as much dirt as possible. Make one quick pass over low-traffic areas and two slow passes over high-traffic areas. Two slow passes removes ground-in dirt more effectively than several fast passes.

Use walk-off mats
Use walk-off mats inside and out to keep dirt off the carpeting. Coarse-textured mats outside your doors remove soil and will make a how to clean carpet project easier. Water-absorbent mats inside prevent wet shoes on the carpeting.

Here at SERVPRO of Kempsville/Military Circle we offer four different cleaning services depending on the soil level. Give us a call for any answers you would like to know at 757-479-4447, available 24/7!

Residential Services

10/7/2021 (Permalink)

Your Problem, Our Solution - SERVPRO Stormy and Blaze Give us a call at 757-479-4447

You have so much invested in your home... Choose SERVPRO of Kempsville/Military Circle to protect your most valuable assets.

You invest your time, energy, and hard earned resources to maintain, protect and increase the value of your home. 

You need work done on your home? You should expect the very best at a fair price. SERVPRO of Kempsville/Military Circle are committed to providing fire and water cleanup and restoration services, as well as top-quality professional cleaning services for your entire home.  

What we can do for you?

Fire, Smoke, and Soot Cleanup and Restoration: Pretesting helps SERVPRO of Kempsville/Military Circle determine what type of fire has taken place. Knowing the types of smoke and their behavior patterns are vital to proper restoration. 

Water Removal and Dehumidification: SERVPRO of Kempsville/Military Circle can identify the source and type of water, which determines the proper course of action. Drying equipment controls temperature and humidity, minimizing secondary damage. 

Crime Scene, Biohazard and Vandalism Cleanup: SERVPRO of Kempsville/Military Circle are trained to safely and effectively clean bio-hazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations.  

Mold Mitigation and Remediation: SERVPRO of Kempsville/Military Circle work to control and remove mold contaminants while protecting the health and safety of building occupants.

Air Duct and HVAC Cleaning: SERVPRO of Kempsville/Military Circle can inspect your HVAC system and ductwork. Cleaning services can be provided to help restore peak energy efficiency, eliminate offensive odors and improve indoor air quality. 

Carpet and Hard Floor Cleaning and Care: SERVPRO of Kempsville/Military Circle use the latest IICRC training as we as state-to-the-art equipment to remove entrapped soils from deep within your carpets pile and backings. 

Stain Removal, Stain Resistance Applications: Using IICRC standards for carpets as a guide, SERVPRO of Kempsville/Military Circle will show you what cleaning options would be best for your carpets level of soiling and explain the benefits of soil protection. 

Odor Identifications and Deodorization: SERVPRO of Kempsville/Military Circle will find the source of the odor and determine the best methods to neutralize and eliminate the odor form your home. 

Give us a call at 757-479-4447 to help you with your residential services! 

Steps to prevent mold

10/7/2021 (Permalink)

Mold Remediation steps to remove mold before it becomes a proplem

Mold is everywhere around us and it can be particularly stressful to find out you have a mold problem in your home. Depending on the area and the cause of the problem, it is often a costly and time-consuming remediation process. However, you are not powerless to stop it and you can take the following mold prevention steps.

    Inspect Pipes Regularly

One of the biggest culprits of mold problems is water damage from leaky pipes or roofs. No matter how seemingly small, all leaks need to be properly fixed. Monitor them closely and call in professionals if needed. They can measure the water pressure within your pipes and reduce the stress on them by making adjustments.

    Monitor Humidity

Mold grows especially well in humid environments. It’s important that your home doesn’t have higher than 50% humidity in any room. Most home repair stores sell hygrometers, which tell you the humidity level indoors. These levels can change throughout the day, so take several measurements in each room. Dehumidifiers and air conditioning can help lower levels, and any room with high humidity should have ventilation added.

    Pay Attention to Bathrooms and Kitchens

Bathrooms and kitchens are particularly susceptible to mold growth. Hot showers or steamy dishwashing creates a perfect environment for water condensation to build up on the walls or floors. Avoid carpeting these areas, since they hold onto moisture and make it difficult to spot mold problems below the surface. Remove any visible mold on shower doors or walls using a bleach, vinegar or borax solution.

    Check the Basement

Because they are below the surface, basement walls tend to collect moisture from the ground and rain. Regularly monitor basement walls for any sign of leaks or water damage. If water has leaked into the area, remove anything that can’t be thoroughly dried, such as carpet or upholstery.

Sewage Damage Classifications

10/7/2021 (Permalink)

Sewage Build Up Sewage cleaning requires a professional.

Sewage damage cleanup comes with a whole host of other challenges than a typical water damage cleanup. All water damage cleanups are considered emergency restoration work, but a sewage damage situation has a lot of moving parts that need to be taken care of beforehand in order to properly handle this type of situation. In Virginia, there are various situations where sewage damage can occur. Sewage is a prominent problem in our Coastal Virginia area since we are surround by many rivers, bays and the Atlantic Ocean. What are the differences between a water damage and a sewage job? There are two types of sewage damages: one has to deal with black water and the other is gray water.

Black water can potentially contain many harmful contaminants. This type of sewage would consist of raw sewage's which may be contaminated with harmful bacteria, mold, viruses, and microbes that are harmful to humans. Some diseases that can coincide with black water are cholera and hepatitis. Many of the symptoms involve vomiting, fever, and flu-like symptoms. These diseases can spread quickly in our area. Another type of sewage damage is known as gray water.

Gray water has similar health risks as black water, but it also contains chemical contamination. This type of sewage damage can be caused by dishwashers and washing machines, all of which are found in homes throughout Coastal Virginia. In many cases, gray water damage needs to be handled in a similar manner as black water damage cases. Due to the sewage containing many factors associated with chemicals, it is important to understand the necessity of cleaning this damage up in a thorough manner.

One damage that is not considered sewage is clean water damage. Clean water damage does not pose an immediate risk to an individual. These situations generally occur from a sink overflowing, waterline breaking, or a leaky roof. Clean water damage can, however, turn into gray water over time as it is exposed to elements. If clean water comes in contact with porous materials, it can cause mold to grow; in the case of drywall, the contaminated drywall would need to be removed.

SERVPRO of Kempsville/Military Circle has many years of experience in handling all varieties of water damage claims, including sewage damage. Our professional crews servicing the Kempsville/Military Circle area can professionally remove the contaminated water from your property. If water damage is present, call our office 757.479.4447 and we can remove and restore your property to its original condition.

Clean Homes Sell Faster

10/7/2021 (Permalink)

Clean Living Room Give us a call at 757-479-4447

Dirty ducts can circulate odors and contaminates like mold and irritating dust throughout a home. SERVPRO of Kempsville/Military Circle can examine duct work and make a clean sweep, removing years of dust and grime.

Duct and HVAC System Cleaning Can:

Reduce allergens and pet dander

Eliminate offensive odors

Improve operating conditions and efficiency

Top Show Conditions and Ready To Sell

It is a fact: A clean, fresh smelling home sells faster. Unfortunately, not all homes are maintained in the same way. Nearly all realtors are faced, at some point, with a difficult listing to show.

Veteran realtors encourage clients to keep their homes in top condition for very important reasons

Increased market value

Reduced lice to sale conversion time

Enhanced reputation for quality listings and quick sales

SERVPRO of Kempsville/Military Circle offer a variety of services to help revive your listing to top show conditions:

Carpet, Upholstery, Drapery and Blind Cleaning

Ceiling, Wall, and Hard Floor Cleaning


Duck & HVAC Cleaning

Mold Mitigation and Remediation

Hurricane Ida Landfall VS SERVPRO

9/3/2021 (Permalink)

Hurricane Ida storm damage after a hurricane? Call SERVPRO. 757-479-4447

During Hurricane Idas' landfall places that don't usually experience storm damage got a ton of damage. Subways being filled with water, houses flooded, and so much more. So many SERVPROs were working around the clock to clean up the damage. Especially in Louisiana, Louisiana was hit with a stage 4 storm. Lives were taken, houses were damaged, people were left with nothing. Thankfully SERVPRO was there to help many people get their lives some what back to normal. We know its stressful seeing so much damage in tour home or business. Were always here to help. The more time is taken to get back to normal the more money it cost you. We want to help you save money and get that stress off your shoulders. SERVPRO of Kempsville/Military Circle is always here to help with any storm. Were watching the weather nonstop to make sure we have our crew here to help! 

We Can Help With Nasty Mold

8/10/2020 (Permalink)

Mold CleanUp Give us a call at 757-479-4447

When it comes to Mold what you can see can be 10 Times worse where you can’t see!

If you can see visible Signs of Mold Growing there's a good chance that there is more Mold where you cannot see.  Our Home Structures not only have Walls and Ceilings, but also have Cavities where Insulation is usually placed.  Mold Loves Dark, Damp and No Air Flow Places. Usually, Mold would first start in the Cavities and would slowly start to spread to the outer surfaces. When the Mold is found it should be taken care of right away by a Professional!

Control and Prevent Mold Growth by:

Monitoring Humidity Levels in the Home

Ventilating after the use of Showers, Laundry Dryers and the Cooking Areas

Fixing any Leaks from Pipelines, Supply Lines, Windows and Roofs

Properly Cleaning and Performing Professional Restoration Drying after any Water Damage

Call SERVPRO of Kempsville/Military Circle for your Mold Concerns at 757-479-4447!

How Clean Is Clean Enough?

7/16/2020 (Permalink)

Certified: SERVPRO Cleaned seal Give us a call at 757-479-4447

As many states are opening up after COVID-19 people are still worried and staying home. So what can we do for your business? Do you know how clean is enough for your customers to have trust in you to go back? How clean is clean exactly?

There are three different types of clean. Those three are sterile, disinfected, and sanitary. 

Sterile is the removal of 100% of soils and microorganisms.

Disinfected is when at least 99% of the soils are microorganisms are removed from a surface.  

Sanitary is when soils and microorganisms are removed to a point that general good health is protected.

Take an additional step to make sure all your locations have received a higher cleaning standard with Certified: SERVPRO Cleaned. Give us a call at 757-479-4447! 

What We Do On A Regular Basis

6/30/2020 (Permalink)


Before working at SERVPRO I had never heard of the company, I had never had any reason to call SERVPRO or any other restoration company. I was lucky enough to never experience a fire, water damage, or even storm damage. If I were to experience something I would have been so lost. So here is a blog to help you out. 

So what is SERVPRO? 

Here at SERVPRO we are a restoration company, and offer many different services. 

Here is a list of things our company does on a day-to-day basis when dealing with restoration. 

  • Fire, Smoke and Soot 
  • When dealing with fire damage this is the process our technicians will go through to determine what type of fire took place and determine what proper restoration will go through. 
  • Water removal and dehumidification 
  • This process is done when there is unknown water damage and our technicians are finding the source of water. Our technicians use drying equipment that controls the temperature and humidity, minimizing secondary damage. 
  • Mold mitigation and remediation
  • This is when mold appears in your home or business and our technicians work to control mold contaminants while protecting the health and safety of building occupants
  • Catastrophic storm response
  • Storms like Hurricane Isabel, and Hurricane Irene SERVPRO is always “ready for whatever happens.” SERVPRO has mobilized teams across the country to travel as needed to support large storm events. 
  • Move outs and contents restoration
  • A move-out is the moving of a customers content to a secured storage location. For example, if a fire were to occur we would take all the belongings of a customer to clean. This helps reduce the risk of something getting damaged. 

This is just a list of things we do on an everyday basis for restoration needs. Hopefully this list helps you understand more if you were to experience a catastrophe. If you have any questions you can always call us at 757-479-4447


6/30/2020 (Permalink)


Happy 4th of July from everyone here at SERVPRO of Kempsville. With the new normal of social distancing,  and events being cancelled most firework shows won't be going on this year. In that case, most of us will try to light fireworks on our own. Unfortunately, in some cases fireworks have caused fire damage to some homes. Fireworks cause about 18,500 fires per year. Here are few things you can avoid when handling fireworks. 

  • Never allow children to play or ignite fireworks
  • Never try to re-light fireworks or pickup fireworks that have not initiated fully
  • Keep a bucket of water or a garden hose near in case of a fire or any other mishap
  • Make sure fireworks are legal in our area before buying them
  • Light fireworks one by one and step back after lighting one. 
  • Never point or throw fireworks at someone
  • Never place a part of your body over a firework when lighting
  • Never put them in your pocket or shoot them at glass or metal.

If any case you encounter fire damage due to fireworks you can always give us a call AFTER you call 911 and have the fire put out. We will gladly help with any fire damage here at SERVPRO of Kempsville/Military Circle. Happy 4th of July, and use fireworks with caution!

Carpet Cleaning Professional VS DIY

6/26/2020 (Permalink)

DIY VS PRO Professional carpet cleaning VS DIY carpet cleaning

Here at SERVPRO of Kempsville/Military Circle we do a lot of carpet cleaning. Many of us out there just say "I can do it myself" with the carpet cleaners sold in stores, but in reality having it done professionally is the best route to take.

Our technicians know exactly how to remove the excess water when cleaning, and when trying to do it yourself you could leave your carpet over saturated. Over saturation can lead to a nasty mildew smell, and mold.

Another reason to get it done professionally is because our equipment can remove much more soil than any store bought carpet cleaner. Depending on how heavy the soil level is will determine how our technicians will carpet clean your carpet.

Our technicians have 4 different ways of cleaning starting with Bonnet Cleaning. Bonnet cleaning is for a more light soil level. The carpet is lightly sprayed with cleaning solution and we use a rotary extractor with a "bonnet" pad to pull the dirt.

Next is hot water extraction or deluxe precondition and rinse for a more medium soil level. Depending if its more on the light or heavy side of soil will determine how our technicians will clean.

Lastly, for a heavier soil level is showcase premier cleaning. The carpet is shampooed, and rise and extracted for a deep cleaning.

In that case, going professional would be the best option. You would be surprised grime, dirt, and even germs build up in carpets. We recommend getting a carpet cleaning about once a year to have your carpet have a longer life span.

You can call us at 757-479-4447 to get an estimate for a carpet cleaning service.