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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Clean, Grey, and Black Water Damage

11/22/2021 (Permalink)

Difference in water color The proper cleanup and safety procedures associated with the different type of water contamination for that reason, call the professional.

When water damage occurs there can be different types of water. To start there are three different types of water. Clean water, greywater and black water. Knowing the difference can help when trying to remove water damage. 

“Clean” water is free of contaminants and is not the type to pose an immediate threat to your health, much like its name infers. This water can come from:

Broken water lines

Malfunctioning appliances

Toilet holding tanks

Snow melt and rainwater

Cleanup will be the easiest for damage from this type of water damage since there are fewer microbes living in the water. But after a 48-hour period and contact with the surfaces of buildings, clean water can change to category two, which is gray water. 

“Gray” water is where water damage cleanup and restoration can become a bit more complicated. It may pose a health risk due to chemical or biological contamination. That slight contamination in gray water means that it will have to be properly and thoroughly treated before safe consumption.

Gray water is a product of dishwashers, aquariums, showers, etc. Also, the 48-hour exposure time applies here as well, with gray water turning into black water if not treated.

“Black” water presents a hazard and is the most serious of the three classifications because it is considered highly contaminated by harmful chemicals and biological matter. This includes floodwaters containing soil and all sewage waters.

Sewage carries with it contamination caused by microbes, including bacteria, protozoans, molds, fungi and more—many of these can be harmful to humans.

Diseases that can be transmitted by black water are:




Gastroenteritis-type illness

When dealing with water damage you want to leave it up to the professionals when trying to get it cleaned up. Here at SERVPRO of Kempsville/Military Circle were always ready to help as were open 24/7 and 365 days a year. 

What To Do Before A Storm

10/13/2021 (Permalink)

Bad Weather Be prepared for the storm. Know your evacuation plan if needed.

As we enter hurricane season, we should always try to be ready for the storm before it comes. Likely what happens when the news says a hurricane is coming is people like to stock up on water, canned goods, flashlights, and batteries. Waiting until last minute can have you going crazy going from store to store due to the items being sold out. Here are a couple things you can do before the storm comes. 

  • To begin preparing, you should build an emergency supply kit and make a family communication plan.
  • Remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm
  • Postpone outdoor activities
  • Remember the 30/30 Lightning Safety Rule: Go indoors if, after seeing lightning, you cannot count to 30 before hearing thunder. Stay indoors for 30 minutes after hearing the last clap of thunder.
  • Secure outdoor objects that could blow away or cause damage
  • Get inside a home, building, or hard top automobile. Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.
  • Remember, rubber-soled shoes and rubber tires provide NO protection from lightning. However, the steel frame of a hard- topped vehicle provides increased protection if you are not touching metal
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains. 
  • Unplug and electronic equipment well before the storm arrives.

Hurricane season is June 1st- November 30th, try to follow all these safety tips to have a safe outcome. If by chance you do experience storm damage of any sort you can always give SERVPRO of Kempsville/Military Circle as we are open 24/7, 365 days a year. 

What To Do DURING A Storm

10/13/2021 (Permalink)

Bad Weather Be prepared for a storm, have backup supplies, and check with our local authorities.

Being part of a hurricane can be very scary for some, and new as some people have never experienced a hurricane. If you live on the east coast you know we experience hurricanes here and there but someone who just moved here could have no idea. Being prepared for the storm always has a better outcome than not being prepared. Here is a list of things you can do to make sure you are safe and prepared for any storm that may come your way.  

  •     Use your battery operated NOAA Weather Radio for updates from local officials
  • Avoid contact with coded phones. Use a corded telephone only for emergencies. Cordless and cellular telephones are safe to use.
  • Avoid contact with electrical equipment or cords. Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage. 
  • Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry. Plumbing and bathroom fixtures can conduct electricity. 
  • Stay away from windows and doors, and stay away off porches
  • Do not lie on concrete floors and do not lean against concrete walls
  • Avoid natural lightning rods such as tall, isolated tree in an open area
  • Avoid hilltops, open fields, the beach or a boat on the water
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open areas
  • Avoid contact with anything metal
  • If you are driving, try to safely exit the roadway and park. Stay in the vehicle and turn on the emergency flashers until the heavy rain ends. Avoid touching metal or other surfaces that conduct electricity in and outside the vehicle.

If you experience any type of storm damage you can always give us a call at 757-479-4447 and we will be there as soon as we can. We are open 24/7, 365 days a week and ready to help you as soon as you call. 

Flood Damage

10/13/2021 (Permalink)

Flooding in neighborhood Call for help after storm damage. Call for a professional.

This week it looks all gloomy and rainy no matter what area you live in the United States there is no way of moving around a flood. Here are a few tips when a flood may occur. 

-Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.

-Keep children out of the water. They are curious and often lack judgment about running water or contaminated water. 

If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are riding rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

If a flood does occur in your area you can always call SERVPRO of Kempsville/Military Circle as we will gladly help. We are open 24/7, and 365 days a year. 

What To Do AFTER The Storm

10/13/2021 (Permalink)

Aftermath of Hurricane Give us a call at 757-479-4447

After the storm passes, there is always such a mess everywhere and we're here to help! Here are a few tips on what to do after the storm has passed. 

What to do AFTER the storm:

  • Never drive through a flooded roadway
  • Stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorm
  • Continue to listen to a NOAA Weather Radio or to local radio and television stations for updated information or instructions, as access to roads or some parts of the community may be blocked
  • Help people who may require special assistance, such as infants, children and the elderly or those with access or functional needs
  • Stay away from downed power lines and report them immediately 
  • Watch your animals closely. Keep them under your direct control 

SERVPRO of Kempsville/Military Circle is always ready to help if a nasty storm has messed with your home or business. You can always give us a call at 757-479-4447

How To Be Ready For Any Disaster

10/13/2021 (Permalink)

Flash Flood Warning Fooding can be scary, be prepared, following the recommendations from your local authorities is important.

Right now were in a weird time of the year, one day it feels like summer and the next day it feels like fall. One day its so nice and beautiful and the next day it's humid and pouring rain. A rainstorm, thunderstorm, flood, or even hurricane is common to occur in the summertime especially on the East Coast. Here are a few tips when a small or large storm comes by.

  • Always keep a battery-powered radio in your home so that you can tune to radio stations if you lose electricity. Check or change the batteries frequently.

  • Keep a flashlight in an easily accessible spot on every floor of your home. Check the batteries monthly, and replace them as needed.

  • Keep a supply of candles on hand for power failures.

  • As a safety precaution before leaving the house on vacation, unplug all electrical appliances except for those lights connected to automatic timers.

  • If you live in a storm-prone area, nail down roof shingles or use adequate adhesive to keep them from blowing off in a violent wind. For roofs with shingles that are not the seal-down type, apply a little dab of roofing cement under each tab.

  • A lightning-protection system should offer an easy, direct path for the bolt to follow into the ground and thus prevent injury or damage. Grounding rods (at least two for a house) should be placed at opposite corners of the house.

  • Don't go out during a hurricane unless you have to; however, if flooding threatens, seek high ground, and follow the instructions of civil defense personnel.

  • When a major storm is imminent, close shutters, board windows, or tape the inside of larger panes with an "X" along the full length of their diagonals. Even a light material like masking tape may give the glass the extra margin of strength it needs to resist cracking
  • When a tornado threatens, leave windows slightly ajar.

  • The basement is not a good shelter during a tornado -- it's too close to gas pipes, sewer pipes, drains, and cesspools. A better shelter would be underground, far from the house (in case the roof falls) and away from the gas and sewer systems. Let all family members know where the shelter is.

  • Keep an eye on large trees -- even healthy ones -- that could damage your house if felled in a storm. Cut them back, if necessary.

How We Are Handling COVID-19

10/12/2021 (Permalink)

COVID-19 COVID cleaning, trust those who know.

When you think of an essential worker you may think of a nurse, grocery store worker, or a commercial truck driver. Thanks to every essential worker we are getting closer and closer to getting rid of COVID-19. But who you may not think of is a SERVPRO employee. 

What do you do if one day one of your employees tells you "I am positive for COVID-19." Who do you call? Most of us has never lived through a pandemic and still have not much of an idea how to handle this virus. The virus can be passed so easily that every single object an infected person touched has to be disinfected. 

Here at SERVPRO of Kemsville/Military Circle we have professionals that perform necessary bioremediation services to clean, disinfect, and sanitize properties. SERVPRO uses EPA approved products and follow the CDC guidelines for cleanup practices. 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against the particular strain of the coronavirus, we are following all guidelines are provided by the CDC. 

SERVPRO of Kempsville/Military Circle has specialized trained professionals to get your property back to business. Call 757-479-4447 if your business has been exposed to COVID-19.

Also, remember to stay home if you are not an essential worker, wash your hands with soap and water for 20 seconds, and always wear a face mask when in public. 

How We Can Help Before A Disaster

10/12/2021 (Permalink)

Emergency Ready Profile Give us a call at 757-479-4447

Emergency Ready Profile

When a disaster happens for example a fire, water damage, or even storm damage and your business is ruined, what do you do?

Here at SERVPRO of Kempsville/Military Circle, our SMR's offer what we call an "Emergency Ready Profile."  It can help you be ready for any disaster that may occur. 

The SERVPRO Emergency Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve a quick reference of important building and contact information. By working with us and having your company up to date with an emergency plan it can help you quickly get your property back in working order.

Preparation is a key component for making it through any disaster, whether it's a small water leak, a large fire, or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it with our help. 

Some advantages are:

  • No cost assessment: No need to allocate funds, giving you a great value and no cost. 
  • A profile document:Critical information saved in a folder in an event of an emergency. It will save a lot of time in case of a disaster.
  • Guide to help you get back to your building: This can help minimize the amount of time your business is inactive by having an immediate plan of action
  • Established SERVPRO of Kempsville/Military Circle as your disaster mitigation and restoration provider. You have a provider that is close by and ready to help 
  • Identification of the line of command for authorized work to begin
  • This saves time...which will save you MONEY
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information

Having quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so when the emergency does occur you are ready. 

As many as 50% of businesses close down following a disaster, of the businesses that survive, they had a preparedness plan in place. 50% may never reopen after suffering a disaster. Don't make your business be one of them. Call SERVPRO of Kempsville/Military Circle to start yours today at 757-479-4447. 

When You Need To Get Back To Work ASAP!!

10/12/2021 (Permalink)

We Are Open Again Sign Get back open as soon as possible.

With a business having to be closed due to a catastrophe here at SERVPRO of Kempsville/Military Circle we have a set process on how we handle it. 

Within 1 hour from notice of loss, we will contact you to arrange for service. You will know help is on the way. 

Within 4 hours, we will be on site to start mitigation services. The key to reducing damage and saving money is responding quickly to damage. Less time, less money being spent.

We then give you a detailed explanation, a trained, uniformed, and equipped professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. 

Next is pretesting, we begin pretesting for restorability, working from the source of the damage outward.

Within 8 hours of an on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager. 

Now we have the good part...the Cleaning and Restoration step. We will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. 

Lastly, we have the final walk-through. After the work has been completed. A final walk-through will be conducted to help ensure satisfaction will our results. 

SERVPRO's 1-4-8 Service Response Guidelines help ensure timely communication and response. Quick and accurate response can minimize loss expense from secondary damages. 

Give us a call at 757-479-4447.

We Can Help With Mold Removal

10/12/2021 (Permalink)

Mold Removal Mold will get worse without remediation.

When it comes to mold, it can come in a variety of sizes, colors and patterns. Here at SERVPRO we handle water damage everyday and know prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If there is an ongoing moisture problem in the building it is important to be alert for the presence of visible mold, strong musty odors, any evidence of past moisture problems that might have caused mold growth, and excessive humidity. 

Mold can affect infants, children, pregnant women, and the elderly so it is important to take mold seriously. Here at SERVPRO of Kempsville/ Military Circle we have much experience with mold. Recently, we worked on a real estate company who had mold in a closet which you can go see in the before and after post. If you are experiencing present mold you can always give us a call at 757-479-4447 and we will make it “Like it never even happened.”

Food After A Fire

10/12/2021 (Permalink)

Kitchen on fire Call the professionals who know what can be salvaged and not salvaged after a kitchen fire.

Some wonder what food can be saved and eaten after a fire.  It's understandable to want to save as much as possible and not let food go to waste.  However, it must be taken into account that food, opened or unopened, do become contaminated by fires and can cause health effects.   

Unfortunately, not only can food be affected by fire directly, but can also become affected by the water, chemicals, smoke and by heat damages caused by fires.  The toxic fumes from fires also contaminates the food.  Strong smoke odor or rotten food odor is a sign the food is no good. 

The smoke, soot, toxic fumes along with other contaminates in the fire permeate through the air which taints the food.  The food can be fresh, packaged, sealed and even in the refrigerator or freezer and can still become contaminated because the seals are not all completely air tight.  Even canned food, food in jars, bottles can be affected by the heat of the fire causing the food to slowly cook within which can be harmful to eat.    

It's not recommended to try and eat the food to see if it's good or not.  It's highly recommended to throw away and dispose of food that have been in or around a fire to avoid getting sick. 

If you have questions give SERVPRO of Kempsville/Military Circle a call at 757-479-4447.  We are Here to Help! 

Restore Your Carpet Back With These Tips

10/7/2021 (Permalink)

Carpet Cleaning Give us a call at 757-479-4447

Vacuum often
To protect your carpet, vacuum entrance areas and high-traffic areas twice a week and the rest of the carpeting at least weekly. Oily soils attract oily soils, and frequent vacuuming will reduce soil buildup.

Start with a clean bag or filter
A dirty bag, dirt cup or filter can cut a vacuum’s suction power in half. The main reason bagless vacuums stop working is that the filters aren’t changed often enough. Replace or wash (if possible) the filters on bagless vacuums every three months. Replace vacuum bags when they’re three-quarters full.

Vacuum at the right speed
Vacuum slowly enough to get out as much dirt as possible. Make one quick pass over low-traffic areas and two slow passes over high-traffic areas. Two slow passes removes ground-in dirt more effectively than several fast passes.

Use walk-off mats
Use walk-off mats inside and out to keep dirt off the carpeting. Coarse-textured mats outside your doors remove soil and will make a how to clean carpet project easier. Water-absorbent mats inside prevent wet shoes on the carpeting.

Here at SERVPRO of Kempsville/Military Circle we offer four different cleaning services depending on the soil level. Give us a call for any answers you would like to know at 757-479-4447, available 24/7!

Residential Services

10/7/2021 (Permalink)

Your Problem, Our Solution - SERVPRO Stormy and Blaze Give us a call at 757-479-4447

You have so much invested in your home... Choose SERVPRO of Kempsville/Military Circle to protect your most valuable assets.

You invest your time, energy, and hard earned resources to maintain, protect and increase the value of your home. 

You need work done on your home? You should expect the very best at a fair price. SERVPRO of Kempsville/Military Circle are committed to providing fire and water cleanup and restoration services, as well as top-quality professional cleaning services for your entire home.  

What we can do for you?

Fire, Smoke, and Soot Cleanup and Restoration: Pretesting helps SERVPRO of Kempsville/Military Circle determine what type of fire has taken place. Knowing the types of smoke and their behavior patterns are vital to proper restoration. 

Water Removal and Dehumidification: SERVPRO of Kempsville/Military Circle can identify the source and type of water, which determines the proper course of action. Drying equipment controls temperature and humidity, minimizing secondary damage. 

Crime Scene, Biohazard and Vandalism Cleanup: SERVPRO of Kempsville/Military Circle are trained to safely and effectively clean bio-hazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations.  

Mold Mitigation and Remediation: SERVPRO of Kempsville/Military Circle work to control and remove mold contaminants while protecting the health and safety of building occupants.

Air Duct and HVAC Cleaning: SERVPRO of Kempsville/Military Circle can inspect your HVAC system and ductwork. Cleaning services can be provided to help restore peak energy efficiency, eliminate offensive odors and improve indoor air quality. 

Carpet and Hard Floor Cleaning and Care: SERVPRO of Kempsville/Military Circle use the latest IICRC training as we as state-to-the-art equipment to remove entrapped soils from deep within your carpets pile and backings. 

Stain Removal, Stain Resistance Applications: Using IICRC standards for carpets as a guide, SERVPRO of Kempsville/Military Circle will show you what cleaning options would be best for your carpets level of soiling and explain the benefits of soil protection. 

Odor Identifications and Deodorization: SERVPRO of Kempsville/Military Circle will find the source of the odor and determine the best methods to neutralize and eliminate the odor form your home. 

Give us a call at 757-479-4447 to help you with your residential services! 

Steps to prevent mold

10/7/2021 (Permalink)

Mold Remediation steps to remove mold before it becomes a proplem

Mold is everywhere around us and it can be particularly stressful to find out you have a mold problem in your home. Depending on the area and the cause of the problem, it is often a costly and time-consuming remediation process. However, you are not powerless to stop it and you can take the following mold prevention steps.

    Inspect Pipes Regularly

One of the biggest culprits of mold problems is water damage from leaky pipes or roofs. No matter how seemingly small, all leaks need to be properly fixed. Monitor them closely and call in professionals if needed. They can measure the water pressure within your pipes and reduce the stress on them by making adjustments.

    Monitor Humidity

Mold grows especially well in humid environments. It’s important that your home doesn’t have higher than 50% humidity in any room. Most home repair stores sell hygrometers, which tell you the humidity level indoors. These levels can change throughout the day, so take several measurements in each room. Dehumidifiers and air conditioning can help lower levels, and any room with high humidity should have ventilation added.

    Pay Attention to Bathrooms and Kitchens

Bathrooms and kitchens are particularly susceptible to mold growth. Hot showers or steamy dishwashing creates a perfect environment for water condensation to build up on the walls or floors. Avoid carpeting these areas, since they hold onto moisture and make it difficult to spot mold problems below the surface. Remove any visible mold on shower doors or walls using a bleach, vinegar or borax solution.

    Check the Basement

Because they are below the surface, basement walls tend to collect moisture from the ground and rain. Regularly monitor basement walls for any sign of leaks or water damage. If water has leaked into the area, remove anything that can’t be thoroughly dried, such as carpet or upholstery.

Sewage Damage Classifications

10/7/2021 (Permalink)

Sewage Build Up Sewage cleaning requires a professional.

Sewage damage cleanup comes with a whole host of other challenges than a typical water damage cleanup. All water damage cleanups are considered emergency restoration work, but a sewage damage situation has a lot of moving parts that need to be taken care of beforehand in order to properly handle this type of situation. In Virginia, there are various situations where sewage damage can occur. Sewage is a prominent problem in our Coastal Virginia area since we are surround by many rivers, bays and the Atlantic Ocean. What are the differences between a water damage and a sewage job? There are two types of sewage damages: one has to deal with black water and the other is gray water.

Black water can potentially contain many harmful contaminants. This type of sewage would consist of raw sewage's which may be contaminated with harmful bacteria, mold, viruses, and microbes that are harmful to humans. Some diseases that can coincide with black water are cholera and hepatitis. Many of the symptoms involve vomiting, fever, and flu-like symptoms. These diseases can spread quickly in our area. Another type of sewage damage is known as gray water.

Gray water has similar health risks as black water, but it also contains chemical contamination. This type of sewage damage can be caused by dishwashers and washing machines, all of which are found in homes throughout Coastal Virginia. In many cases, gray water damage needs to be handled in a similar manner as black water damage cases. Due to the sewage containing many factors associated with chemicals, it is important to understand the necessity of cleaning this damage up in a thorough manner.

One damage that is not considered sewage is clean water damage. Clean water damage does not pose an immediate risk to an individual. These situations generally occur from a sink overflowing, waterline breaking, or a leaky roof. Clean water damage can, however, turn into gray water over time as it is exposed to elements. If clean water comes in contact with porous materials, it can cause mold to grow; in the case of drywall, the contaminated drywall would need to be removed.

SERVPRO of Kempsville/Military Circle has many years of experience in handling all varieties of water damage claims, including sewage damage. Our professional crews servicing the Kempsville/Military Circle area can professionally remove the contaminated water from your property. If water damage is present, call our office 757.479.4447 and we can remove and restore your property to its original condition.

Clean Homes Sell Faster

10/7/2021 (Permalink)

Clean Living Room Give us a call at 757-479-4447

Dirty ducts can circulate odors and contaminates like mold and irritating dust throughout a home. SERVPRO of Kempsville/Military Circle can examine duct work and make a clean sweep, removing years of dust and grime.

Duct and HVAC System Cleaning Can:

Reduce allergens and pet dander

Eliminate offensive odors

Improve operating conditions and efficiency

Top Show Conditions and Ready To Sell

It is a fact: A clean, fresh smelling home sells faster. Unfortunately, not all homes are maintained in the same way. Nearly all realtors are faced, at some point, with a difficult listing to show.

Veteran realtors encourage clients to keep their homes in top condition for very important reasons

Increased market value

Reduced lice to sale conversion time

Enhanced reputation for quality listings and quick sales

SERVPRO of Kempsville/Military Circle offer a variety of services to help revive your listing to top show conditions:

Carpet, Upholstery, Drapery and Blind Cleaning

Ceiling, Wall, and Hard Floor Cleaning


Duck & HVAC Cleaning

Mold Mitigation and Remediation

Hurricane Ida Landfall VS SERVPRO

9/3/2021 (Permalink)

Hurricane Ida storm damage after a hurricane? Call SERVPRO. 757-479-4447

During Hurricane Idas' landfall places that don't usually experience storm damage got a ton of damage. Subways being filled with water, houses flooded, and so much more. So many SERVPROs were working around the clock to clean up the damage. Especially in Louisiana, Louisiana was hit with a stage 4 storm. Lives were taken, houses were damaged, people were left with nothing. Thankfully SERVPRO was there to help many people get their lives some what back to normal. We know its stressful seeing so much damage in tour home or business. Were always here to help. The more time is taken to get back to normal the more money it cost you. We want to help you save money and get that stress off your shoulders. SERVPRO of Kempsville/Military Circle is always here to help with any storm. Were watching the weather nonstop to make sure we have our crew here to help! 

Fourth of July Weekend

7/2/2021 (Permalink)

Fireworks Give us a call at 7574794447!

SERVPRO of Kempsville/ Military Circle wishes all of you a Happy 4th of July! 

When it comes to Fourth of July most of us have cookouts, fireworks, and get togethers but make sure we stay safe while enjoying family time. 

When it comes to fireworks make sure they are legal in Virginia as such fireworks are illegal.

Make sure your pointing the fireworks away from buildings, tress, and others as it can cause a fire in seconds. 

When it comes to the grill try to have to grill away from your home. 

SERVPRO of Kempsville/ Military Circle is here if anything might go wrong but we hope nothing goes wrong! 

We want to rep that red, white, and blue but on our clothes not with firetrucks, police, and the ambulance. 

You can always give us a call at 757-479-4447 if anything happens whether its fire or water we are here to help! 

Are you using your grill this Fourth of July?

7/2/2021 (Permalink)

Grilling Safety Tips Give us a call at 757-479-4447

When it comes to Fourth of July we think of burgers, hot dogs, and some yummy good stuff on the grill. 

But, SERVPRO of Kempsville/ Military Circle thinks "Oh man, here comes a bunch of fire jobs" as so many things go wrong when people dont know the safety precautions when it comes to using their grill. 

  • Make sure your grill is ATLEAST 10 feet away from your home. 
  • Clean your grill regularly
  • Keep decorations away from the grill
  • Keep a spray bottle of water handy
  • Know where your fire extinguisher is
  • Turn on the gas while your grill is CLOSED
  • Never leave the grill unattended
  • Dont overload the grill with food
  • Lastly, which seems pretty obvious DO NOT use a grill indoors! 

Following these precautions could avoid us going out to help you with a fire loss. But if it may occur we are here to help with any of your needs! 

Flash Flood Warnings

7/2/2021 (Permalink)

Ready 24/7 Give us a call at 7574794447

Did you get the notification of a flash flood warning this morning?

We did! We were prepared for any water job that may come in. 

So much rain was needed as it was so hot here lately! 

But, how does it effect you?

Many people call about leaks in their home or business.

When SERVPRO gets the call we get our crew out fast! Why? Because the more time we take getting out to you the more money you spend as more damage is being done. Who doesnt want to save money?

Not only can we help you during business hours but also after hours we always have crew on call to help you in ANY emergency. Were open 24/7, 365 days a week so as soon as you call we got you covered.

You can always contact SERVPRO of Kempsville/Military Circle at 757-479-4447. Were always here to help! 

Biohazard Cleanup

8/10/2020 (Permalink)

Biohazard Cleanup BioHazard can be dangerous, call SERVPRO.

At SERVPRO of Kempsville/Military Circle, our crews and technicians are trained to deal with every level of filth you can imagine. That ranges from mold in the basement, to sewage backups in the bathroom, and even to crime scene clean-ups.

Oh Yes, our crews have seen and smelled it all. This is why when our customers call with any kind of biohazard disaster, they know they’re getting experienced and trained technicians who know exactly what they’re dealing with.

It’s often we find our customers in these situations not knowing exactly what to do. Thankfully we have the experience and equipment to help! If you find yourself in a biohazard situation, it’s important to call the professionals who have the proper personal protective equipment (PPE) and industry grade product to clean up the mess.

SERVPRO of Kempsville/Military Circle has all the equipment and expertise needed to handle any and all kinds of biohazard clean-ups!

We Can Help With Nasty Mold

8/10/2020 (Permalink)

Mold CleanUp Give us a call at 757-479-4447

When it comes to Mold what you can see can be 10 Times worse where you can’t see!

If you can see visible Signs of Mold Growing there's a good chance that there is more Mold where you cannot see.  Our Home Structures not only have Walls and Ceilings, but also have Cavities where Insulation is usually placed.  Mold Loves Dark, Damp and No Air Flow Places. Usually, Mold would first start in the Cavities and would slowly start to spread to the outer surfaces. When the Mold is found it should be taken care of right away by a Professional!

Control and Prevent Mold Growth by:

Monitoring Humidity Levels in the Home

Ventilating after the use of Showers, Laundry Dryers and the Cooking Areas

Fixing any Leaks from Pipelines, Supply Lines, Windows and Roofs

Properly Cleaning and Performing Professional Restoration Drying after any Water Damage

Call SERVPRO of Kempsville/Military Circle for your Mold Concerns at 757-479-4447!

How Clean Is Clean Enough?

7/16/2020 (Permalink)

Certified: SERVPRO Cleaned seal Give us a call at 757-479-4447

As many states are opening up after COVID-19 people are still worried and staying home. So what can we do for your business? Do you know how clean is enough for your customers to have trust in you to go back? How clean is clean exactly?

There are three different types of clean. Those three are sterile, disinfected, and sanitary. 

Sterile is the removal of 100% of soils and microorganisms.

Disinfected is when at least 99% of the soils are microorganisms are removed from a surface.  

Sanitary is when soils and microorganisms are removed to a point that general good health is protected.

Take an additional step to make sure all your locations have received a higher cleaning standard with Certified: SERVPRO Cleaned. Give us a call at 757-479-4447! 

What We Do On A Regular Basis

6/30/2020 (Permalink)


Before working at SERVPRO I had never heard of the company, I had never had any reason to call SERVPRO or any other restoration company. I was lucky enough to never experience a fire, water damage, or even storm damage. If I were to experience something I would have been so lost. So here is a blog to help you out. 

So what is SERVPRO? 

Here at SERVPRO we are a restoration company, and offer many different services. 

Here is a list of things our company does on a day-to-day basis when dealing with restoration. 

  • Fire, Smoke and Soot 
  • When dealing with fire damage this is the process our technicians will go through to determine what type of fire took place and determine what proper restoration will go through. 
  • Water removal and dehumidification 
  • This process is done when there is unknown water damage and our technicians are finding the source of water. Our technicians use drying equipment that controls the temperature and humidity, minimizing secondary damage. 
  • Mold mitigation and remediation
  • This is when mold appears in your home or business and our technicians work to control mold contaminants while protecting the health and safety of building occupants
  • Catastrophic storm response
  • Storms like Hurricane Isabel, and Hurricane Irene SERVPRO is always “ready for whatever happens.” SERVPRO has mobilized teams across the country to travel as needed to support large storm events. 
  • Move outs and contents restoration
  • A move-out is the moving of a customers content to a secured storage location. For example, if a fire were to occur we would take all the belongings of a customer to clean. This helps reduce the risk of something getting damaged. 

This is just a list of things we do on an everyday basis for restoration needs. Hopefully this list helps you understand more if you were to experience a catastrophe. If you have any questions you can always call us at 757-479-4447


6/30/2020 (Permalink)


Happy 4th of July from everyone here at SERVPRO of Kempsville. With the new normal of social distancing,  and events being cancelled most firework shows won't be going on this year. In that case, most of us will try to light fireworks on our own. Unfortunately, in some cases fireworks have caused fire damage to some homes. Fireworks cause about 18,500 fires per year. Here are few things you can avoid when handling fireworks. 

  • Never allow children to play or ignite fireworks
  • Never try to re-light fireworks or pickup fireworks that have not initiated fully
  • Keep a bucket of water or a garden hose near in case of a fire or any other mishap
  • Make sure fireworks are legal in our area before buying them
  • Light fireworks one by one and step back after lighting one. 
  • Never point or throw fireworks at someone
  • Never place a part of your body over a firework when lighting
  • Never put them in your pocket or shoot them at glass or metal.

If any case you encounter fire damage due to fireworks you can always give us a call AFTER you call 911 and have the fire put out. We will gladly help with any fire damage here at SERVPRO of Kempsville/Military Circle. Happy 4th of July, and use fireworks with caution!

Carpet Cleaning Professional VS DIY

6/26/2020 (Permalink)

DIY VS PRO Professional carpet cleaning VS DIY carpet cleaning

Here at SERVPRO of Kempsville/Military Circle we do a lot of carpet cleaning. Many of us out there just say "I can do it myself" with the carpet cleaners sold in stores, but in reality having it done professionally is the best route to take.

Our technicians know exactly how to remove the excess water when cleaning, and when trying to do it yourself you could leave your carpet over saturated. Over saturation can lead to a nasty mildew smell, and mold.

Another reason to get it done professionally is because our equipment can remove much more soil than any store bought carpet cleaner. Depending on how heavy the soil level is will determine how our technicians will carpet clean your carpet.

Our technicians have 4 different ways of cleaning starting with Bonnet Cleaning. Bonnet cleaning is for a more light soil level. The carpet is lightly sprayed with cleaning solution and we use a rotary extractor with a "bonnet" pad to pull the dirt.

Next is hot water extraction or deluxe precondition and rinse for a more medium soil level. Depending if its more on the light or heavy side of soil will determine how our technicians will clean.

Lastly, for a heavier soil level is showcase premier cleaning. The carpet is shampooed, and rise and extracted for a deep cleaning.

In that case, going professional would be the best option. You would be surprised grime, dirt, and even germs build up in carpets. We recommend getting a carpet cleaning about once a year to have your carpet have a longer life span.

You can call us at 757-479-4447 to get an estimate for a carpet cleaning service.

One City Marathon

3/5/2018 (Permalink)

Vanessa giving out some goodies!

Over the weekend SERVPRO of Kempsville/Military Circle had the pleasure of participating in a huge city marathon. The marathon is actually 26.2 miles long, those runners ran almost all around key areas of Newport News. The marathon started near Newport News park, and ended on 25th street. How crazy is that? Thats almost a 20 minute drive, imagine how long it took those participants to run it! One of our own marketing representatives, Vanessa was out there since before 7am to give out cookies and Gatorade for the runners. Of course she was there until the last runner was able to get some treats from us. SERVPRO of Kempsville/Military Circle was able to participate with the Villanueva Agency Ltd. - Nationwide Insurance. We had such a fun time and cant wait for the next marathon to take place!